Secure Shopping

At Ruwanpura Gems, complete and unassailable transactions make up our predominate concerns. Having these measures in place, we ensure that our clients' safety is not compromised at any cost, allowing you the utmost levels of ease and comfort shopping at Ruwanpura Gems.

SSL ENCRYPTION

Sensitive transaction information, like your credit card details, are warranted security by application of the Secure Socket Layer, the industry standard for successful computer communication free of unauthorized manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.

Ruwanpura Gems is using Bank of America Merchant Services with the gateways from one of the leaders in digital authentication services and products for electronic commerce and other forms of secure communications. With Bank of America Merchant Services, you can be assured secure communication during as you shop with us.

CREDIT CARD ORDERS / PAYMENT TERMS

Please note that all prices listed are in US dollars. We accept payment in Cash, Certified Check/Cashier’s Check, and Money Order or with Visa, MasterCard, Discover, Amex or Bank Wire Transfer. We reserve the right to require a cashier’s check or wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card. Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require either 1) a wire transfer/ Cashier’s Check, or 2) a valid, alternate shipping address on file with your credit card (simply call your credit card issuing bank and notify them that you wish to add an alternative shipping address along with your primary billing address – this address will be verified for your transaction to be approved and before the item is shipped).

Ruwanpura Gems will only be held responsible for shipping as to your purchase, addressed to you, to the address you have specified. We consider your purchase received upon its delivery to you.

We do not claim ourselves liable to who actually accepts your purchase as it is packaged to the address specified by you.

7 Day Internet RETURN POLICY

Customer satisfaction remains a predominate concern of our company. If by any chance, you were to feel dissatisfied by your internet purchase, please take note that you are free to return the item for a refund or exchange, in its original condition within 7 days from the date of delivery at your address for a refund or exchange. Unfortunately, this policy does not apply to special orders.

The return policy only applies to Internet purchases. Arrangements can be made for you to view the stones in person before you decide to make your purchase.

If there is any damage to your purchase you must notify us by email CLICK HERE within first 24 hours after receipt of the merchandise.

Customers will be held responsible for their shipping costs upon returning their item. Shipping costs are non-refundable. If you were to receive a refund, the cost of return shipping will be deducted from your refund.

When you ship your return item make sure to obtain insurance for the total value of your purchase. Be sure to request a return receipt for confirmation that your shipment has reached us.

Contact us at +1-773-240-0761 or by email CLICK HERE if you have any questions. All credit card purchases are subject to approval. Please note that we do not accept trade-ins on any direct or indirect internet purchases.

We are able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay of shipment. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. Your credit card payment details will not be stored after your transaction with Ruwanpura Gems has been completed.

TELEPHONE ORDERS

If you prefer not to use your credit card over the Internet, you can give us a call at +1-773-240-0761 to place your order, or follow the instructions from Your Shopping Cart to complete your order via telephone. It is our pleasure to have one of our experienced representatives assists you.

SIGNATURE REQUIREMENTS FOR DELIVERY

For your protection and security, Ruwanpura Gems insures and registers all items for their full value. Ruwanpura Gems requires that all deliveries must be made to a physical business or home address only - we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery for orders over $500.