OUR PRIVACY & SECURITY POLICY
At Ruwanpura Gems, customer primacy pervades to be of utmost importance. Our privacy policy takes states what information our corporation would collect, why this information is collected and how it is used.
Ruwanpura Gems encourages you to periodically review this policy to learn how we are protecting your information. If you have questions or concerns about our privacy policy, please contact the Ruwanpura Gems customer service department at info@ruwanpuragems.com or +1-773-240-0761.
INFORMATION WE MAY COLLECT
The "personal information" we collect, such as your name and email address, may be collected for identification purposes, upon customer provision in our website or by some other manner.
Ruwanpura Gems may also collect other types of information in the following ways when you visit our website:
Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, helping us track user navigation around our site and allow us to understand trends.
Ruwanpura Gems may assign your computer one or more cookies which may collect information to facilitate access to our website and to personalize your online experience.
Ruwanpura Gems may use standard Internet tools, such web beacons, which collect information that tracks your use of our website and enables us to customize our services and advertisements.
HOW WE COLLECT AND USE INFORMATION
Customers do not need to disclose personal information in order to view the website.
Personal Information will be considered to be any information that maybe used to identify an individual beyond having being labelled a name and surname, respectively, but also home, billing or other physical address; an email address; phone number or other contact information; or a credit card number and expiration date, all which would allow us to thoroughly authenticate and identify authorized users. When you submit your personally identifiable information to us, you are giving us your consent to the collection, use and disclosure of your personally identifiable information as with which we have set forth in this privacy policy.
As a policy, Ruwanpura Gems does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so. However, we may combine the non-personally identifiable information you provide to us with information that is publicly available, collected through data collection devices and/or information that is received from the company's partners, affiliates or other third parties to improve your experience at our website. Ruwanpura Gems reserves the right to share such aggregate information with third parties for that sole purpose, as well. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Ruwanpura Gems does not knowingly collect personal information from children under the age of 13. In the event that Ruwanpura Gems ever does so, we will strictly comply with the Children's Online Privacy Protection Act.
Communications:
If you provide Ruwanpura Gems with personally identifiable information, this information may be used to equip you with information about our company, its sales and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our website's content, layout and services. These uses improve and customize your interactions with the website.
If you contact a customer service representative or jewelry consultant and provide personally identifiable information to the consultant or submit a request through our Website, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you.
In addition to the uses set forth above, if you place an order with Ruwanpura Gems, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we believe may be helpful to you.
If you do not want to receive certain communications from Ruwanpura Gems you may elect to opt-out of receiving such communications; please see the "Choice/Opt-Out" section below for more information.
Compliance with Law and Fraud Protection:
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Internal Use:
Your personally identifiable information will be compared and reviewed for errors, omissions and accuracy. Such information is also privy to improve our marketing and promotional efforts, website content and product offerings. It may also be used internally to conduct internal research on our user demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our website and our marketing programs.
Feedback and Testimonials:
The feedback you provide on the website, or on Ruwanpura Gems products and services maybe posted, including personally identifiable information, on the website or in marketing and promotion materials. We may, by our sole discretion, edit feedback or testimonials for length and content.
Partners, Affiliates, and Service Providers:
Your personally identifiable information may be subjected to sharing with authorized third party partners, agents and contractors. For example, shipping packages will require your name and address details to be forwarded to a shipping company. Examples of other third parties that we may share your personal information with include: web hosting companies, fulfillment companies (e.g., companies that fulfill product orders), loose diamond suppliers, jewelers, assemblers, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with Ruwanpura Gems, to confirm and process your order we will share your personally identifiable information with the credit card company or financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by Ruwanpura Gems. The third party partners will only be provided minute details to suit their purpose which is in the best interests of our transaction. In the event that our authorized third party partners, agents and contractors provide personalized advertising to you, you may opt out of receiving said personalized advertisements from multiple advertising companies by informing them directly.
Special Events:
If you choose to participate in a special event (for example, a promotion, contest or sweepstake), Ruwanpura Gems your personal information may be shared with the organization participating in said event. Typically, your information will only be subject to third party use for managing their event. In some cases you may be sent promotional materials regarding their products and services from these third-party partners. In these cases, you will be given the opportunity to opt-out, and not have your personally identifiable information shared with that third-party partner.
International Transfer:
By using this website you consent the transfer of your personal information outside your country for storage and processing in the United States or any other country in which Ruwanpura Gems or its partners, affiliates, service providers, subsidiaries or agents maintain facilities.
Business Transfer:
Personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be considered as a business asset for transfers by the company.
Send an item to a Friend / Refer a Friend:
If you were to email a product to a friend or refer a friend, you are requested to provide names and email addresses for you and your friend. This ensures that your friend will know that you have requested that Ruwanpura Gems send them an email. The information Ruwanpura Gems collects from you and your friend will only be used in ways as set forth in this Privacy Policy.
Data Collection Devices, such as Cookies and Web Beacons:
In some circumstances, Ruwanpura Gems may collect non-personally identifiable data through the use of cookies, web logs, web beacons and other monitoring technologies. Where we assent to, third parties may use cookies, Ruwanpura Gems’ web log files, web beacons and other monitoring technologies to compile aggregate statistics on Ruwanpura Gems’ behalf to improve the usability, performance and effectiveness of our website and marketing programs. We reserve the right to or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
IP Address:
Your IP address is collected upon your visiting our website to assess or diagnose problems, and improve functioning of our website, servers, and hosting providers also using it to analyze trends and traffic patterns, gather demographic information, and track the date, time, and duration of each session you spend navigating it. Your IP address may also be used in combination with your personal information for credit fraud protection and alleviation of risk.
COOKIES
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies maybe used on certain pages of our website to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a shopping experience more curated to your tastes, track visits from our affiliates and partners and allow the use of our shopping cart. Ruwanpura Gems does not use cookies to store or collect any personally identifiable information.
The use of cookies will be as follows:
Operational: Cookies are mandatory in order for you to use our site and its features, such as our shopping bag, as well as to access secure areas, such as your personal account.
Analytics and Performance: Cookies collect details about how you navigate our site and remember the choices for preferences you make (such as your language or location) to provide for a more enhanced personal experience.
Customization: Cookies allow us to gather particulars on how you use our site so that we can provide content that is relevant to you.
Targeting and Advertising: Cookies help us tailor your experience at our site to deliver advertisements that are more suited to you and your interests, as well as limit the number of times you receive the same advertisement. We also use cookies to measure the effectiveness of our advertising campaigns.
Social Networking: Cookies allow our pages and content to be shared to third-party social networking sites by our users.
You are free to decline our cookies at all times if your browser permits. Most browsers allow you to refuse cookies by turning off cookies on your browser preferences. Find out more about cookies and how to decline them on www.aboutcookies.org. Please note that the declining of cookies may make some features of our website unattainable to you.
Ruwanpura Gems reserve the right to update our cookie policy at any given time. If your privacy rights are affected by the changes we undertake, we will notify you of the legal and technical changes we have made. Users are encouraged to check this page occasionally to check for any updating that they may be concerned about.
WEB BEACONS
Ruwanpura Gems Web pages may also contain electronic pictures known as Web beacons. These Web beacons allow us to count users who have visited certain Web pages or to deliver co-branded services. Ruwanpura Gems might also include Web beacons in its email messages in order to resolve whether the message has been opened or acted upon. Third-party cookies collect statistics in aggregate form in tools such as Google Analytics. Ruwanpura Gems also utilizes Google Analytics Advertising Features. Read more about it and how you can opt out here: https://tools.google.com/dlpage/gaoptout/.
Additionally, Ruwanpura Gems may use third-party advertising or content delivery companies to serve ads or images on our website or on other websites on the World Wide Web. These companies may use web beacons to place a persistent cookie on your computer. Doing this allows the third party to recognize your computer each time you visit certain pages or emails and compiles anonymous information. Learn more about disabling third party cookies and advertising or targeting cookies by checking http://youronlinechoices.com/.
Links to Other Websites:
Links to foreign third-party websites, which are outside our control and not covered by the privacy policy, may appear on the website. You are encouraged to review the privacy policies posted on this (and all other) websites.
Choice/Opt Out:
You reserve the right to opt-out of receiving communications from Ruwanpura Gems by contact us at info@ruwanpuragems.com. To opt-out of receiving email promotions from Ruwanpura Gems, please follow the unsubscribe instructions in our promotional email agreement. Our communications with you related to orders placed with Ruwanpura Gems will not be affected by your opting out of our services. It also does not affect our use of your non-personally identifiable information.
Updating Your Information:
Please contact us at info@ruwanpuragems.com or one our customer representatives at +1 (773) 240-0761 if you wish to update your personal information.
Your Consent to Ruwanpura Gems' Privacy Policy:
By using this website, you concede to Ruwanpura Gems' privacy policy. This is our entire and exclusive privacy policy and it supersedes all and any earlier versions. We may occasionally update this privacy policy to reflect changes in our practices and services. A change made to our policy maybe duly noted with our revision of the "Last Updated" section. Ruwanpura Gems encourages you to review this policy at intervals to learn how we are protecting your information. We consider your continued use of this website as constitution for your consent of our policy and its updates.
Your California Privacy Rights: California Residents - If you are a resident of California, in addition to the rights set forth above, you have the right to request information from Ruwanpura Gems regarding the manner in which Ruwanpura Gems shares certain categories of personal information with third parties for their direct marketing purposes. Californian law gives you the right to send us a request at a designated address to receive the following information: (1) the categories of information Ruwanpura Gems disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received that information; and (3) if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed. Ruwanpura Gems may provide this information in a generalized format that is not specific to you.
Questions or Comments:
If you have questions about this privacy policy, or the information practices, please contact the Ruwanpura Gems customer service department at info@ruwanpuragems.com or +1 (773) 240-0761.